FAQs

Which payment methods do you accept?

PayPal, VISA, Mastercard, American Express, JCB, Apple Pay, Google Pay, Union Pay.

How do I know whether my payment was successful?

Once your payment is complete, you will receive a confirmation email with your order details. Keep this email until your parcel arrives. If you cannot find the email in your inbox, check your spam or junk folder. Still nothing? Contact us. Contact details will be available soon. We will help you promptly.

Can I update my billing or delivery information?

If you need to make changes, contact us as soon as possible. Contact details will be available soon. We can update shipping information as long as the order has not yet been dispatched.

Can I send a gift to a different address?

Absolutely! Simply enter the recipient’s address at checkout and we will make sure the order is delivered to them.

How can I track my order?

After your order is dispatched, you will receive a dispatch confirmation email within 24 to 48 hours. This email will include a tracking number that you can use on our tracking page to keep up to date with delivery.

How long does it take to process an order?

We process orders within 1 to 5 working days. Please note that orders are not processed at weekends or on public holidays.

What are your delivery charges and timeframes?

We currently offer standard delivery, with an estimated delivery time of 7 to 10 working days for all orders.

We also offer premium delivery, with an estimated delivery time of 3 to 5 working days.

For more details, see our Shipping Policy.

How can I get help?

If you have questions or need assistance, contact us by email. Contact details will be available soon. You can also use the contact page on our website.

CONTACT DETAILS